Refund policy

Last updated: September 9, 2026

Because nearly everything we make is custom-printed or personalized to your order, those items cannot be returned or exchanged for a change of mind, a wrong size you selected, or an error in the artwork you submitted. Please review your sizes (see our size guides) and your design carefully before placing your order.

If your order is defective or incorrect

If your item arrives with a manufacturing or printing defect, or is not what your order specified, we'll make it right. Contact us within 5 business days of receiving your order with:

  • your order number,
  • a description of the issue, and
  • clear photos of the item and the issue.

If we confirm the problem is on our end, we'll reprint, replace, or refund that item at our discretion. Please keep the affected items — we may ask you to return them.

Claims received after the 5 business day window cannot be accepted.

What is not covered

  • Colour looking different from your screen, or normal minor variation in colour, placement or size. We do not guarantee exact Pantone, CMYK or RGB colour matching.
  • Spelling, layout, sizing or artwork errors in the design you submitted — or errors in a proof you approved, where a proof was issued for your order.
  • Wrong size chosen by the customer. Custom garments cannot be restocked, so please check the size chart first.
  • Fading, shrinking, cracking, or damage from washing, drying, or wear. Follow the care instructions: wash cold, inside out; tumble dry low; do not iron directly on prints.
  • Delays or damage caused by the carrier (see our Shipping & Delivery Policy) or by incorrect shipping details you provided.
  • Normal manufacturer variation in garments, including dye lots, sizing, weight and construction.
  • Underruns of up to 3% of the ordered quantity, which are considered complete fulfillment of the order.

Blank / undecorated items

Unused, unwashed blank items with tags may be returned within 14 days for a refund, less any restocking and shipping fees. This does not apply to any item that has been printed or personalized.

Refunds

Approved refunds are issued to your original payment method within 5–10 business days of approval. Shipping charges are non-refundable unless the error was ours.

Cancelled and inactive orders

If you cancel an order after production has begun, you remain responsible for the cost of work completed and materials committed to your order. Any remaining balance is refunded as store credit. Orders that stay inactive for 90 days because we are waiting on you may be cancelled, with store credit issued for un-produced goods only. Full details are in our Terms of Service.

How to start a claim

Email meet@printinguncle.com with your order number and photos. We're based in Toronto and happy to sort it out quickly.