You see your full all-in price and approve an exact preview of your garment before you pay. You pay once, at secure Shopify checkout (or by invoice link or Interac e-Transfer for invoiced orders).
Last updated: November 2026.
This page explains each step in plain language. The binding terms are in our Terms of Service and refund policy, and this page follows them.
How an order works, step by step
- Design and price: pick a garment, add your artwork in the design studio and enter your sizes. The all-in price per piece updates as you go, before tax. Embroidery and specialty finishes are quoted instead.
- Approve your proof: the studio shows your artwork on the actual garment, in the colour and size you picked. Check it and add it to your cart.
- Pay: once, by card at secure checkout, with HST added. You already know the full price and the ready date.
- Production: orders of up to 250 pieces are ready in 72 hours, counted Monday to Friday; 251 to 500 pieces take 4 business days and 501 to 1,000 take 5. Screen printing and embroidery take one business day longer. The time starts once your order is paid and your artwork and sizes are in.
- Pickup or delivery: free pickup by appointment in East York, or shipping across Canada. See shipping across Canada.
What the proof means
When you design in the studio, the preview you approve on screen is your proof, and it is exactly what we print. That is what makes 72-hour turnaround possible: there is no back-and-forth waiting on email proofs. (If you want an emailed proof as well, ask before you order and we will agree it in writing.) So before you order, check:
- spelling, names, numbers and dates,
- placement and print size on the garment,
- colours, garment colour and sizes,
- image quality, especially on photos and small text.
When we build the artwork for you, because you asked us to or because you ordered by phone or email, we email you an image to approve before production. Your written approval of that image is your proof.
Screens show colour differently, so a reasonable difference between the on-screen colour and the finished print is normal. If an exact colour matters, ask us before you order.
How you are protected when you pay
- No surprises: you see the full all-in price, including any rush or large-print amount, before you pay.
- You approve the design: nothing is printed until you have approved it on the actual garment.
- Secure payment: cards go through Shopify's secure checkout; we never see your card number.
- Late rush, money back: if we miss a rush date we promised, the rush fee is refunded.
Payment is taken at checkout because everything is made for you: we buy the garments in your sizes and colours and print your design on them, and the production clock starts once your order is paid.
How you can pay
- Online orders: by card at our secure Shopify checkout.
- Invoiced orders (quotes, phone and email orders): through the Shopify invoice link we email you, or by Interac e-Transfer to printinguncle@gmail.com.
- Tax: prices are in CAD before tax, and HST is charged on every order.
- Quotes: a quote is valid for 14 days and is based on the garments, quantities, print sizes and locations it lists.
Misprints, defects and wrong items
Inspect your order when it arrives. If an item has a printing or manufacturing defect, or is not what your order specified, email meet@printinguncle.com within 5 business days of receiving it, with:
- your order number,
- a description of the issue,
- clear photos of the item and the issue.
If we confirm the problem is on our end, we reprint or replace the affected items at no cost, and if a reprint is not possible within a reasonable time, we refund them in full. Please keep them, as we may ask for them back. Approved refunds go to your original payment method within 5 to 10 business days of approval.
Because every piece is made for you, we can't take back a correct order. Not covered: a change of mind, a size you chose, errors in artwork or a proof you approved, normal minor variation in colour, placement or size, and damage from washing or wear. An underrun of up to 3% of the quantity counts as a complete order, and you are charged only for the pieces delivered.
If we miss a rush date
If you paid for a rush date and your order is not ready on that date, we refund the rush fee in full. See rush orders.
Returning blank items
Unused, unwashed blank items with tags can be returned within 14 days for a full refund of the item price, with no restocking fee. You cover the return shipping. This does not apply to anything printed or personalized.
Cancellations
If you need to cancel, tell us as soon as possible. Once production has begun, you remain responsible for the work completed and the materials committed to your order, and any remaining balance is refunded as store credit.
Business details
Printing Uncle
16 Bermondsey Rd, East York, Toronto ON M4B 3H3 (entrance on Cranfield Rd)
Phone: 437-424-3934
Email: meet@printinguncle.com
Hours: Monday to Saturday, 10 am to 6 pm, by appointment
More answers are on the FAQ and how it works pages, prices are on the pricing page, and shipping rules are in our shipping policy.
Ordering and payment FAQ
Is it safe to pay before printing?
Yes. You see the full all-in price and approve your design before you pay, and card payments go through Shopify's secure checkout. Payment comes first because every order is made for you: we buy your garments and print your design on them.
How can I pay?
By card at our secure Shopify checkout. For orders we invoice, you can pay through the Shopify invoice link we email you or by Interac e-Transfer to printinguncle@gmail.com. HST is added to all orders.
Do I get a proof before you print?
Yes. When you design in the studio, the on-screen preview on your garment is your proof, and you approve it yourself before ordering, so check spelling and placement carefully. When we build the artwork for you, we email an image for you to approve before production.
What if my order arrives with a printing defect?
Contact us at meet@printinguncle.com within 5 business days of receiving your order, with your order number and photos. If we confirm the problem is on our end, we reprint or replace the affected items at no cost, and if a reprint is not possible within a reasonable time, we refund them in full.
What happens if you miss my rush date?
The rush fee is refunded in full to your original payment method.
Can I return custom printed shirts?
Because each piece is made for you, custom printed items can't be returned for a change of mind, a size you chose, or an error in artwork you approved. Unused, unwashed blank items with tags can be returned within 14 days for a full refund of the item price, with no restocking fee; you pay return shipping.
Can I cancel an order?
Before production starts, contact us right away. Once production has begun, you remain responsible for the work completed and materials committed to your order, and any remaining balance is refunded as store credit.